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Entitlement to Technical Support



Entitlement to Technical Support

Online, Email and Phone Support is offered to customers who have:

  • Esri software within the complimentary first-year support period.
  • Standard Support or Premium Support contract with us
  • Evaluation software products within the agreed evaluation period (Installation and Licensing support)
  • Home-Use software within 90 days of purchase (Installation and Licensing support)


Opening Hours: 

Monday to Friday
9:00AM to 12:45PM, 2:00PM to 6:00PM
Excluding Hong Kong Public Holidays