Entitlement to Technical Support
Entitlement to Technical Support
Online, Email and Phone Support is offered to customers who have:
- Esri software within the complimentary first-year support period.
- Renewed annual maintenance program [PDF] for supported Esri software (see Esri product lifecycles)
- Standard Support or Premium Support contract with us
- Evaluation software products within the agreed evaluation period (Installation and Licensing support)
- Home-Use software within 90 days of purchase (Installation and Licensing support)
Opening Hours:
Monday to Friday
9:00AM to 12:45PM, 2:00PM to 6:00PM
Excluding Hong Kong Public Holidays