Internet Technical Support System (iTSS) is a service provided to Esri
end users in Hong Kong and Macao who have subscribed our annual maintenance program
for them to enjoy our technical support anywhere. By rendering technical questions
via iTSS, you will get an incident number for searching and further inquiry of your
submitted questions, the dialogs between you and our technical staff will be also recorded
for your future reference.
to submit your questions with your general information.
to search and further inquire your question with incident number.
When requesting for our technical support services, please be prepared to furnish
us with the following information, so that we can help you faster and better: