Our Technical Support Team is committed to serving all-round assistance to our customers. We will provide our users with all the information and guidance they need and help answering questions and resolve problems encountered while they are working with Esri GIS software. Our goal is to promote GIS for everyone and to help you build a successful GIS.
We also provide a comprehensive Maintenance
Program, to ensure that you are fully supported by our robust GIS technologies
and support services as well.
The subscription of our Maintenance Program allows you to enjoy various services
for one full year. For detail contents of our Maintenance Program, please contact
us at +852 2730-6883 or email to firstname.lastname@example.org.
Maintenance subscribers in Hong Kong and Macau are eligible to request and receive
our support services, please click here
for more information.
If you are currently not subscribing our Maintenance Program, you may contact us
at email@example.com for more information
on maintenance and other support options.
Our technical support aims to provide maintenance services to users who joined the
maintenance program. If your software license is for evaluation purpose, you should
contact our sales representatives at firstname.lastname@example.org
for getting help.
If you purchased the Esri Educational Licenses i.e. School Campus License and Individual
license for teachers and students, you can get help from our education group at
The above services are only available to users within Hong Kong and Macau. Users
outside the Hong Kong and Macau territories please directly contact your local Esri International Distributor for all inquiries regarding software pricing, sales, support, and consulting services.