Dear Users,

Our Internet Technical Support System (iTSS) has been in service for over 10 years and we are pleased to announce that our support system will be integrating with Esri Global Support Services and iTSS is going to be retired. During this transition period, you can submit a new case by using web form, emailing or calling us.

iTSS will be retired after 31 May 2019, but the case searching function will be remained in this website till the end of 2019 so that you can still access your submitted technical cases in the past.

You are highly encouraged to submit new technical cases by using Web Form, Emailing or Calling us from now on. The web form can be found under the Contact Support tab.

Should you have any question, please don't hesitate to contact us.

Thank you for you kind attention and continuous support to us!

Esri China (Hong Kong) Technical Support Team

29 April 2019

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Entitlement to Technical Support

Online, Email and Phone Support is offered to customers who have:

  • Esri software within the complimentary first year support period.
  • Renewed annual maintenance program for supported Esri software (see Esri product lifecycles).
  • Standard Support or Premium Support contract with us.
  • Evaluation software products within the agreed evaluation period (Installation and Licensing support).
  • Home-Use software within 90 days of purchase (Installation and Licensing support).

iTSS has been retired. Please click HERE to read our former notice.

Support Policies

Opening Hours

Monday to Friday
9:00AM to 12:45PM, 2:00PM to 6:00PM
Excluding Hong Kong Public Holidays.

Submit a New Case

You can submit a new case
to us via a Web Form


You can also log a new support case via email

Email Support


You can also log a new case by talking to our support receptionist at



iTSS was our former Internet Technical Support System for users in Hong Kong and Macau to submit support cases. If you want to search your previous support cases. Please click here.

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